Explore the exciting opportunity to work as a Business Analyst at Verifone. Drive innovation in point-of-sale (POS) and payment software while optimizing customer experiences in the petroleum and convenience store industry.
Why Verifone is the Ideal Place for a Business Analyst
For over 30 years, Verifone has been a global leader in the electronic payment technology industry. Known for its innovative payment solutions, Verifone partners with top retailers, merchants, and banks worldwide.
At Verifone, employees thrive in a fast-paced, results-driven environment where innovation, collaboration, and customer satisfaction are top priorities. Join a team that’s reshaping the payments landscape with cutting-edge solutions and technology.
What’s Exciting About the Business Analyst Role at Verifone
As a Business Analyst specializing in POS and payment software at Verifone Americas, you’ll play a pivotal role in transforming retail technology for petroleum and convenience stores.
From analyzing customer needs to designing innovative solutions, this role offers a unique chance to bridge the gap between business goals and technical execution. Your work will directly impact operational efficiency, customer experience, and revenue growth in the industry.
Key Responsibilities for the Business Analyst Role at Verifone
Define and Prioritize Product Backlog:
- Gather and document requirements from stakeholders, users, and technical teams.
- Maintain a product backlog aligned with the product roadmap and strategic goals.
- Prioritize features based on customer needs, business impact, and feasibility.
Collaborate with Development Teams:
- Act as the primary point of contact for development teams, translating requirements into actionable tasks.
- Lead sprint planning, backlog grooming, and retrospectives to ensure alignment with product objectives.
Analyze Business Processes:
- Identify pain points and optimization opportunities in business workflows.
- Create workflow diagrams, use cases, and requirement documents.
- Define key metrics and align product goals with business objectives.
Stakeholder Communication:
- Serve as a liaison, communicating product vision, updates, and risks.
- Present project updates to stakeholders and executive leadership.
User Testing and Feedback Collection:
- Collaborate on test cases to ensure the product meets user expectations.
- Gather and incorporate feedback to drive continuous product improvement.
Market and Competitor Analysis:
- Research industry trends, market needs, and competitor products to guide product direction.
Skills and Experience Required for the Business Analyst Role at Verifone
Basic Qualifications:
- Bachelor’s degree in Business, IT, or related fields.
- 5+ years of experience as a Business Analyst or Product Owner.
- Familiarity with software development methodologies (Agile, SCRUM, etc.).
- Expertise with tools like JIRA and Confluence.
- Strong communication, analytical, and problem-solving skills.
- Basic understanding of Windows/Linux systems, networks, and related tools.
Preferred Skills:
- Experience developing point-of-sale and inventory management software.
- Background in the payment or petroleum retail industries.
- Certification as a Product Owner (CSPO) or Business Analyst (CBAP).
- Familiarity with SQL and data querying techniques.
- Knowledge of UI/UX best practices and user-centered design principles.
Key Competencies:
- Strategic Thinking: Align product initiatives with broader business objectives.
- Customer-Centric Approach: Focus on delivering customer-first solutions.
- Data-Driven Decision-Making: Analyze complex data to inform product strategies.
Why Join Verifone as a Business Analyst?
At Verifone, you’ll have the chance to:
- Work with a team of passionate innovators transforming retail technology.
- Drive impactful change in the petroleum and convenience store industries.
- Develop solutions that address evolving customer expectations and regulatory demands.
How to Excel in the Business Analyst Role at Verifone
- Tailor your resume to showcase your experience in POS software, payment systems, or related fields.
- Highlight certifications like CSPO or CBAP, and experience with tools like JIRA and Confluence.
- Emphasize your analytical mindset, strategic thinking, and ability to solve complex business problems.
Understanding the Role
This role involves defining and prioritizing product features for point-of-sale (POS) and payment software, analyzing business processes, collaborating with cross-functional teams, and driving innovation in the petroleum and convenience store industry.
Key Highlights:
- Product Owner/Business Analyst hybrid role.
- Focus on POS systems, payment software, and retail technology.
- Emphasis on collaboration, stakeholder communication, and market-driven product enhancements.
Step 1: Evaluate the Responsibilities
Here’s how you can approach each responsibility effectively:
1. Define and Prioritize Product Backlog
- Gather and document requirements clearly by using tools like JIRA, Confluence, and Trello.
- Prioritize features based on business impact, customer needs, and technical feasibility.
- Focus on delivering value in alignment with strategic goals.
2. Collaborate with Development Teams
- Familiarize yourself with Agile methodologies like SCRUM.
- Work with developers and designers to translate business needs into technical requirements.
- Practice facilitating sprint planning, backlog grooming, and retrospectives.
3. Analyze Business Processes
- Develop skills in creating workflow diagrams, use cases, and business requirement documents (BRDs).
- Use analytical tools (e.g., Excel, Tableau, Power BI) to identify pain points and suggest optimizations.
4. Stakeholder Communication
- Practice presenting updates and managing expectations with stakeholders.
- Demonstrate your ability to communicate risks, dependencies, and changes clearly.
5. User Testing and Feedback Collection
- Collaborate with QA teams to review test cases.
- Gather user feedback post-deployment and prioritize improvements for future iterations.
6. Market and Competitor Analysis
- Stay informed about trends in POS systems, payment software, and petroleum retail industries.
- Research competitors to identify unique opportunities.
Step 2: Map Your Skills
Use the job requirements to evaluate your current skills and address any gaps.
Required Skills
- Business Analysis:
- Proven ability to analyze and optimize business processes.
- Strong experience in requirement solicitation techniques.
- Software Development Methodologies:
- Experience with Agile, Scrum, and Waterfall methodologies.
- Collaboration Tools:
- Hands-on experience with JIRA, Confluence, and other product management tools.
- Basic Technical Knowledge:
- Familiarity with Windows/Linux OS and networks.
- Experience in querying data using SQL.
- Cross-Functional Collaboration:
- Ability to work across time zones with global teams.
Preferred Skills
- POS and Payment Industry Expertise:
- Familiarity with ISO 8583 and payment systems is a plus.
- If lacking, consider online courses or certifications in payment systems or POS technologies.
- UI/UX Design Principles:
- Develop a basic understanding of user-centered design through tools like Figma or Adobe XD.
- Certification:
- Consider certifications like CSPO (Certified Scrum Product Owner) or CBAP (Certified Business Analysis Professional).
Step 3: Prepare for the Interview
1. Behavioral Questions
Be ready to discuss examples from your past experiences:
- How you gathered and documented requirements for a project.
- A time when you optimized a business process or workflow.
- How you managed stakeholder expectations and communicated risks effectively.
2. Technical Questions
- Your knowledge of Agile methodologies and tools like JIRA or Confluence.
- Basic SQL queries to demonstrate data analysis skills.
- How POS systems and payment software integrate with retail operations.
3. Scenario-Based Questions
- How would you prioritize features for a POS software update?
- How would you handle conflicting requirements from multiple stakeholders?
Step 4: Research Verifone and the Industry
- Company Insights:
- Understand Verifone’s products, services, and market position in the payment technology industry.
- Study recent innovations in POS systems and their impact on retail.
- Industry Trends:
- Learn about trends like contactless payments, mobile wallets, and cloud-based POS systems.
Step 5: Tailor Your Application
- Highlight relevant achievements, such as:
- Successful business analysis projects.
- Experience with POS systems or payment software (if applicable).
- Cross-functional team collaboration.
- Quantify your impact:
- “Redesigned workflows to reduce transaction time by 15%.”
- “Implemented new backlog prioritization techniques, improving sprint efficiency by 20%.”
Step 6: Leverage Professional Development
If you want to strengthen your candidacy:
- Take a short course in POS systems or payment technologies.
- Earn a relevant certification (e.g., CSPO, CBAP, or SQL for Data Analysis).
Final Preparation Checklist
- Tailored Resume and Cover Letter: Highlight skills directly related to the role.
- Interview Prep: Focus on behavioral, technical, and scenario-based questions.
- Research Trends: Stay informed about Verifone’s innovations and the payment industry.
- Network: Connect with professionals at Verifone or in the POS/payments field on LinkedIn.
