Join Pie Insurance as a Business Systems Analyst – Claims. Leverage your expertise in financial technology and claims systems to transform the small business insurance landscape.
Why Pie Insurance is a Great Place to Work as a Business Systems Analyst – Claims
At Pie Insurance, our mission is to empower small businesses by making commercial insurance affordable and easy. We’re a team of passionate builders and dreamers dedicated to providing innovative solutions to our small business customers.
If you’re driven by technology and want to help streamline operational journeys in the insurance claims ecosystem, Pie is the place for you.
Responsibilities for the Business Systems Analyst – Claims Role at Pie Insurance
Design and Documentation:
- Create and track requirements throughout the project lifecycle (Design, Test, etc.), including process mapping and validation.
- Develop user stories representing the “voice of the customer,” with clear problem statements and operational value.
- Document systems thoroughly, including user manuals, technical documentation, and operational procedures.
Testing and Execution:
- Develop test scenarios, scripts, and test data to validate system design and performance within the financial technology ecosystem.
- Conduct training sessions and create training materials to support end-users.
Collaboration and Stakeholder Engagement:
- Facilitate discussions with stakeholders across departments (Sales, Customer Service, Underwriting, Claims).
- Identify technical debt and capability gaps to develop a roadmap that minimizes the application portfolio.
- Work with Project Managers and Business Systems Managers to define project scope, schedules, and resources.
Requirements for the Business Systems Analyst – Claims Role at Pie Insurance
Basic Qualifications:
- 3+ years of experience in a Business Systems Analyst or Business Analyst role.
- Bachelor’s degree in Computer Science, Information Systems, or equivalent work experience.
- Experience with SaaS platforms and cloud-based systems.
- Proficiency in process mapping, gathering business requirements, and creating functional specifications.
- Strong analytical and problem-solving skills with a creative approach to developing innovative solutions.
Preferred Skills:
- In-depth knowledge of insurance claims systems like Origami, Guidewire, Equisoft, or Pega.
- Familiarity with data structures, reporting capabilities, and data security.
- Strong project management skills with the ability to handle multiple projects simultaneously.
- Willingness to travel ~15% of the time.
What You’ll Gain as a Business Systems Analyst at Pie Insurance
- Competitive cash compensation ($85,000 – $105,000 USD).
- Equity opportunities (“a piece of the pie”).
- Comprehensive health plans and future-focused 401k matching.
- Generous PTO, parental, and caregiver leave.
How to Stand Out for the Business Systems Analyst Role at Pie Insurance
- Tailor your resume to highlight your experience with insurance claims systems (Guidewire, Origami, Equisoft).
- Showcase your skills in business process mapping, SaaS platforms, and data analysis.
- Emphasize your ability to collaborate across departments and manage multiple projects effectively.
Understanding the Role
This role involves defining and prioritizing product features for point-of-sale (POS) and payment software, analyzing business processes, collaborating with cross-functional teams, and driving innovation in the petroleum and convenience store industry.
Key Highlights:
- Product Owner/Business Analyst hybrid role.
- Focus on POS systems, payment software, and retail technology.
- Emphasis on collaboration, stakeholder communication, and market-driven product enhancements.
Step 1: Evaluate the Responsibilities
Here’s how you can approach each responsibility effectively:
1. Define and Prioritize Product Backlog
- Gather and document requirements clearly by using tools like JIRA, Confluence, and Trello.
- Prioritize features based on business impact, customer needs, and technical feasibility.
- Focus on delivering value in alignment with strategic goals.
2. Collaborate with Development Teams
- Familiarize yourself with Agile methodologies like SCRUM.
- Work with developers and designers to translate business needs into technical requirements.
- Practice facilitating sprint planning, backlog grooming, and retrospectives.
3. Analyze Business Processes
- Develop skills in creating workflow diagrams, use cases, and business requirement documents (BRDs).
- Use analytical tools (e.g., Excel, Tableau, Power BI) to identify pain points and suggest optimizations.
4. Stakeholder Communication
- Practice presenting updates and managing expectations with stakeholders.
- Demonstrate your ability to communicate risks, dependencies, and changes clearly.
5. User Testing and Feedback Collection
- Collaborate with QA teams to review test cases.
- Gather user feedback post-deployment and prioritize improvements for future iterations.
6. Market and Competitor Analysis
- Stay informed about trends in POS systems, payment software, and petroleum retail industries.
- Research competitors to identify unique opportunities.
Step 2: Map Your Skills
Use the job requirements to evaluate your current skills and address any gaps.
Required Skills
- Business Analysis:
- Proven ability to analyze and optimize business processes.
- Strong experience in requirement solicitation techniques.
- Software Development Methodologies:
- Experience with Agile, Scrum, and Waterfall methodologies.
- Collaboration Tools:
- Hands-on experience with JIRA, Confluence, and other product management tools.
- Basic Technical Knowledge:
- Familiarity with Windows/Linux OS and networks.
- Experience in querying data using SQL.
- Cross-Functional Collaboration:
- Ability to work across time zones with global teams.
Preferred Skills
- POS and Payment Industry Expertise:
- Familiarity with ISO 8583 and payment systems is a plus.
- If lacking, consider online courses or certifications in payment systems or POS technologies.
- UI/UX Design Principles:
- Develop a basic understanding of user-centered design through tools like Figma or Adobe XD.
- Certification:
- Consider certifications like CSPO (Certified Scrum Product Owner) or CBAP (Certified Business Analysis Professional).
Step 3: Prepare for the Interview
1. Behavioral Questions
Be ready to discuss examples from your past experiences:
- How you gathered and documented requirements for a project.
- A time when you optimized a business process or workflow.
- How you managed stakeholder expectations and communicated risks effectively.
2. Technical Questions
- Your knowledge of Agile methodologies and tools like JIRA or Confluence.
- Basic SQL queries to demonstrate data analysis skills.
- How POS systems and payment software integrate with retail operations.
3. Scenario-Based Questions
- How would you prioritize features for a POS software update?
- How would you handle conflicting requirements from multiple stakeholders?
Step 4: Research Verifone and the Industry
- Company Insights:
- Understand Verifone’s products, services, and market position in the payment technology industry.
- Study recent innovations in POS systems and their impact on retail.
- Industry Trends:
- Learn about trends like contactless payments, mobile wallets, and cloud-based POS systems.
Step 5: Tailor Your Application
- Highlight relevant achievements, such as:
- Successful business analysis projects.
- Experience with POS systems or payment software (if applicable).
- Cross-functional team collaboration.
- Quantify your impact:
- “Redesigned workflows to reduce transaction time by 15%.”
- “Implemented new backlog prioritization techniques, improving sprint efficiency by 20%.”
Step 6: Leverage Professional Development
If you want to strengthen your candidacy:
- Take a short course in POS systems or payment technologies.
- Earn a relevant certification (e.g., CSPO, CBAP, or SQL for Data Analysis).
Final Preparation Checklist
- Tailored Resume and Cover Letter: Highlight skills directly related to the role.
- Interview Prep: Focus on behavioral, technical, and scenario-based questions.
- Research Trends: Stay informed about Verifone’s innovations and the payment industry.
- Network: Connect with professionals at Verifone or in the POS/payments field on LinkedIn.
